Ok, here's an update on this glitch...
It's due to a bit of code that needed updating in our site platform software. The developers were already aware of the issue and in fact have already created a fix for it- however the fix is in a large update that contains various other bug fixes as well... and that update is still in the Beta stage, being tested. They usually test for a few weeks before releasing a new update, so we may have to wait another 1-3 weeks I'm estimating, before the new update (with the fix) is released.
So the good news is that there's nothing any of us need to do, and the fix is coming along soon. But we do need to wait a little while so the updates are well tested before we can apply them.
I'll be sure to post again here once I am able to get and apply the update and test if it's working for us.
Thanks for all your help!
Those irritated by grain of sand best avoid beach.
-Strumelia proverb c.1990
updated by @strumelia: 12/06/18 10:48:01AM