Glad the dulciborn did come and yes if shipped out to someone set up like it is, would be disappointing. Gold Tone has such a great instrument but they do need to fine tune it some. I am having some trouble getting mine set up.
Thank you for the info on saddle needs to be in contact with with pick up strip inside the bridge. It may not have gotten back all the way in after sanding or doesn't like the thin wooden shim that was place in the slot to raise the strings some because of buzzing
Frank Ledgerwood said:
Hi Marg,
For that type of pick-up, directly under and making full contact with saddle is were it needs to be. Even the slightest bit of dust or debris between saddle and p/u can drastically alter the tone when plugged in. The tone can be muddied also if there's any sort of space there as well. You want complete, unobstructive contact from the strings, thru the saddle/bridge/pup to the top.