Well, you got yours set up a lot faster than I did. I still have to wait for the pick up to come before I can get that in, than fingers cross - all will work & I will also be set up. The way it should have come, since I did requested a low action several times & I was told it would be low & easy to play. (The difference of the action could be the difference of the pick up - maybe they measure before the pick up than when that goes in, it's that much higher.)
I will say because of needing to address my problems, I have learned so much more about dulcimers than I knew before. You & a few of the other members have been so helpful in offering your information. Before, I didn't know about sanding the bone or how to take out a pick up or even much about a string pin. I would say GoldTone & I could call it even if after learning all of this, I was set up within 2 days, not a month.
I do hope you do continue - if not in promoting the dulciborn at lease in playing them. Yes, they do need to do a better set up otherwise they will loose any following they have with them - and they are so very different in appearance and tone. I do wish them all the best but they need to fine tune their set ups.
m.
Frank Ledgerwood said:
At least your close to getting the bugs out. I have mine set up the way I like it. Biggest dilemma, is the ovalized/oversized holes for the string pins on the bridge and a small dent on side. Poor QC.

And it has been downhill ever since then