etiquette with dulcimers
General mountain dulcimer or music discussions
Time frame for return? I'd say two weeks. That gives a buyer plenty of time to decide whether you "like" an instrument or not, and determine that the instrument plays and tunes correctly. If the fret-spacing is off, or the tuners won't hold, or the baritone sound isn't what you expected, then a luthier or a store should take the instrument back, although, as Dusty sez, you'll probably have to pay shipping.
If you custom orders things like extra frets or custom sound holes or carvings, or color-dyed wood, and you just don't like it, then caveat emptor . You, the buyer, should have experimented with a taped on extra fret, or you and the luthier should have exchanged photos of carvings/colors long before the instrument was completed or shipped. IMHO a customized instrument cannot be returned, because a luthier or store will be hard pressed to find someone who wants that sort of customization, and will lose a lot of money.
Dealing with friends???? Good luck with that!!!
updated by @ken-hulme: 11/02/17 07:17:19AM