I'm coming in late to this discussion Linda, but let me add a thought or two. First, I think the tuners are banjo friction tuners ( probably Champion) and the plastic buttons were replaced by walnut buttons. I don't know if this was done by the manufacturer (Grover) or by McSpadden. Second, wood is subject to changes in humidity and temperature. After taking the dulcimer out of the closet, there may have been some swelling or shrinking of the wood in the peg head. Sometimes when the screw bottoms out another washer, which is thicker than the original, can be used to thicken the side wall of the peg head allowing more space for the screw to tighten. There really isn't anything to malfunction on those pegs as they are a friction fit, but unlike violin pegs where the friction is within the peg hole, the friction on these pegs is against the wall of the peg head.
Ken
"The dulcimer sings a sweet song."
Linda

I didn't even have the language to describe those pegs because I knew they weren't the violin friction type, nor the geared type. So, thank you. As it turns out, they have two metal washers sandwiched between a plastic ring. By taking them apart, and putting them back together, voila, now they work--not sure why except maybe the dulcimer was happier that someone was paying attention to it. So again, many thanks. Linda